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AAA Band Rentals Return / Exchange  Policy

 

Purchase Return & Exchange Policy

 

At AAA Band Rentals (aaabandrentals.com), we strive to ensure customer satisfaction. Below is our updated Return and Exchange Policy to provide clarity and transparency.

 

Returns:

  • Returns are accepted within 10 days of purchase.

  • Items must be in their original condition, unused, and in original packaging.

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Exchanges:

  • Exchanges are available from 10 days up to 30 days after purchase.

  • Items must be in their original condition, unused, and in original packaging.

 

Non-Returnable Items: Due to the personal nature of certain products, the following items are not eligible for return or exchange:

  • Reeds

  • Mouthpieces

  • Strings

  • PPE

  • Print music/books


Additional Information:

  • Customers are responsible for return shipping costs.

  • A 15% restocking fee may apply under certain conditions.

  • Refunds will be processed within 3-5 business days of receiving the returned product.

 

Rental Return Policy
If you're renting an instrument from us, you are welcome to return it anytime.  Instruments may NOT be left in school and "considered" returned under any circumstances. For more details on rental policies, please refer to our FAQ and rental sections of our website.  

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Damages:
AAABandRentals.com is not responsible for any products damaged or lost during shipping. Contact the shipping carrier or our support team to file a claim if you receive a damaged order. Ensure you retain all packaging materials and damaged goods before filing the claim.

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Contact Information

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Phone: +1 203-416-6359
Email: admin@aaabandrentals.com
Address: 20 Fitch St, Norwalk, CT 06855, United States
Support: Monday to Friday: 10:00 AM – 5:00 PM

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