FAQ's
Rentals
What Instruments do you have available for rent?
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Violin - sizes from "1/16" up to "4/4"
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Viola - sizes from "11" up to "16.5"
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Cello - sizes from "1/10" up to "4/4"
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Acoustic Bass - sizes from "1/8" up to "3/4"
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Trumpet
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Trombone
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Baritone Horn (small and full sizes)
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French Horn (single and doubles)
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Flute
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Piccolo
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Clarinet
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Bass Clarinet
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Oboe
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Saxophone (Soprano, Alto, Tenor, and Baritone)
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Bell Kit
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Drum Kit (snare drum)
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Combo Bell-Drum Kit
How long can I rent for?
As long as you want! We offer rates in monthly increments.
How much does it cost to rent an instrument?
Where can I go to rent an instrument?
Rental Assurance
What is Rental Assurance?
What if I lose something that came with the instrument?
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STRINGS - Bow, Bridge, Strings, Tuning Pegs, Tail Piece, End Pins
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BRASS - Mouthpieces, Slides
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WOODWINDS - Mouthpieces, Ligatures, Mouthpiece Caps, Cork, End Caps
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PERCUSSION - (Everything that came with your rental must be returned)
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STRINGS - Rosin
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BRASS - Valve Oil, Slide Oil, Slide Grease, Polish Cloths
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WOODWINDS - Reeds, Cork Grease, Cleaning Swabs
What if I destroy my instrument?
If you elected the Rental Assurance option for that instrument, you're covered! You won't have to pay ANYTHING. Just bring it in and we'll replace it with a different rental instrument.
Can I purchase the Rental Assurance after I've left the store?
Yes! However, we would need to physically inspect your rental instrument to make sure damage has not already been done to it. Therefore, a second trip to the music store will be necessary. This is why we strongly urge customers to make the purchase at time of rental.
How long is my Rental Assurance valid for?
Rental Assurance is valid as long as your account is current. Any lapses in payments may result in lapses of coverage. It is non-transferable, non-refundable and cannot be pro-rated. We reserve the right to terminate coverage under excessive loss conditions, or if no Rental Assurance payment has been made for over 30 days.
Exchanges
Can I change instrument brands while I am renting?
Yes! Depending on availability, we will try our best to exchange your instrument to a brand of your choosing.
Can I change instrument types while I am renting?
Yes! An instrument type can be changed at anytime (provided the account is up to date). Also, depending on what new instrument you want to switch to, there may be an increase in monthly rental fee.
Repairs
If my instrument needs maintenance, can I bring it anywhere to get it fixed?
No. All repair work must be done by one of OUR approved technicians.
Are lost/broken strings covered under my rental contract or under the Rental Assurance?
No. Strings are not covered, even with the Rental Assurance.
Are lost/broken bows covered under my rental contract or under the Rental Assurance?
Yes, but only with the Rental Assurance.
"My bow doesn;t work!" or "I can't get my instrument to make any sound using the bow."
Make sure the bow hair is tight (but not too tight!), and rub a sufficient amount of rosin on the bow hair to have the bow hair stick to the strings and create sound. Bows will not produce sound without enough rosin.
My instrument's case broke, am I responsible for its replacement?
Purchasing
What is the purchase price of my instrument?
The purchase price of your instrument is equal to the Retail Price of that instrument. For this info, give us a call, we're always happy to help!
How much of my rental payments may be applied toward purchasing an instrument?
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100% of your monthly RENTAL payment applies toward the purchase of your rental. For example, if you are paying $20/month for a violin, you are accumulating $20/month toward the purchase price of your instrument. However, taxes and rental assurance payments do not count.
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None of your payments are being applied to an instrument's purchase. We made this change for several reasons, but if you would like to purchase an instrument from us, we are now able to offer much more competitive rates - sometimes up to 40-50% off of retail!
Can I purchase a new instrument with my rental equity?
Yes, but only if the instrument you are currently renting was NOT new when you received it!
Can I purchase an intermediate-level instrument with my rental equity?
Yes and 100% of your rental equity will be applied!
Billing
How am I billed?
What EXACT day will I be billed?
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Days 1-7 of the month - Billed on the 1st of the month
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Days 8-14 of the month - Billed on the 8th of the month
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Days 15-21 of the month - Billed on the 15th of the month
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Days 22-31 of the month - Billed on the 22nd of the month
If a rental is returned after its monthly bill date, can I receive a refund or credit?
You can avoid being billed for the following month if you return before your next billing date. However, we allow a 10-day grace period in case something comes up and you can't return it on time for whatever reason. For example, if your next payment is due on the 1st, you have until the 10th to return the instrument and get your money back.
What happens if I fall behind on my monthly payments?
You can avoid being billed for the following month if you return before your next billing date. However, we allow a 10-day grace period inc are something comes up and you can't return it on time for whatever reason. For example, if your next payment is due on the 1st, you have until the 10th to return the instrument and get your money back.
Why do you want my e-mail address?
Our primary form of communication with you will be through email. Any emails you receive from "admin@aaabandrentals" MUST NOT be blocked, automatically sent to spam/junk folders, or unsubscribed from. We won't ever send promotional or spammy emails from this address.